Worldwide shipping
Enjoy free shipping on purchases over 500€ !
We know that shipping your order is very important to all of us! We know how excited you are to receive your order, be enchanted by our jewelry and sell a lot! Therefore, we are always looking for better solutions to improve the ways we ship our products so that they reach you with all the care and care we put into preparing them. After all, these are jewels that come from the soul!
The shipping cost is informed when completing your order and is charged according to the contracted logistics company's table, which integrates its quotation system with the companies DHL, Fedex and Correio CTT.
According to your receiving address, our store's system automatically generates quotations from the companies mentioned above, according to the weight/cupacity of the merchandise. You choose your preferred company and receive your order without bureaucracy. Our distribution center is located in Lisbon - Portugal, a city very well located and interconnected with the main logistics services in Europe for shipping all over the world.
If there is a problem with delivery after the stipulated deadline, Mica Lilac will open a call with the contracted logistics company, which has a response time of 5 working days for a response, which may be extended depending on the complexity of the problem. If the merchandise is lost, the customer will be reimbursed or a credit will be generated. Remembering that it is not Mica Lilac's responsibility if the order is returned if the address has been entered incorrectly, as filling in the data is the customer's responsibility. In this case, the shipping cost is the sole responsibility of the customer.
Remembering that we are here as partners and we are happy to help you at every stage of your order!
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