Wholesale Return Policy
Thank you for choosing Mica Lilac for your purchases. We take pride in providing high-quality products that are meticulously manufactured to order to meet your specific needs. Please read our return policy carefully before making a purchase.
All sales are final:
Because our products are individually created based on your unique specifications, we want to ensure you are aware that all sales are final. This policy helps us maintain the high standards of our products and the customization options we offer.
Defective items:
We are committed to providing you with products that meet the highest quality standards. In the rare event that you receive a defective item, we remain committed to your satisfaction. If you believe you have received a defective product, please contact us within 7 days of receiving your order. We will promptly assess the situation and if the item is found to be defective, we will provide a replacement or issue a refund.
Each and every part must be delivered in the form in which it was received.
Reporting damaged items:
We understand that shipping mishaps may occur despite our best efforts to ensure safe delivery. If your order arrives with visible damage to the packaging or the product itself, please follow these steps:
1. Document the damage: Take clear photos that clearly show the damage to the packaging and product. This documentation will help us resolve the issue efficiently.
2. Contact us: Please contact our customer service team within 7 days of receiving your order. Provide your order number and attach photos of the damaged items. You can contact us by email at shopzaith@gmail.com or by phone +55 11 916192468 .
3. Assessment and Resolution: Our team will review the information and photos provided to assess the extent of the damage. If damage is confirmed, we will work with you to arrange a replacement or suitable solution.
Return process for defective items:
If a product is found to be defective and a replacement or refund is approved, follow these steps:
1. We will provide you with instructions on how to return the defective item.
2. The item must be returned in its original packaging, including any accessories or components.
3. Once we receive and inspect the returned item, we will proceed with the approved resolution, whether it be a replacement or a refund.
Retail Return Policy
Congratulations! You have purchased a quality handmade semi-jewelry.
Your piece has a 30-day warranty for manufacturing defects, from the date of purchase (expressed below). Our warranty does not cover defects due to misuse, falling stones, natural wear and tear of the jewelry, use of chemical products, oxidized, scratched, dented and broken parts.
If your part needs to be replaced, there will be a check to certify that the defect occurred in the manufacture of the part and not due to inappropriate use.
It is essential to present the guarantee certificate in the exchange or refund process.
Our pieces, as they are semi-jewelry, are delicate and require care when handling, storing and using.
Conservation tips:
- Avoid prolonged exposure to chlorine in water and/or sea water
- Avoid handling with cleaning products
- Apply perfume before putting the piece on
- Avoid using when exercising (gym)
We are committed to ensuring your satisfaction with our products and services. Our return policy is designed to maintain the standards we have set for our products while resolving any unexpected issues that may arise. If you have any questions or concerns about our policy, please do not hesitate to contact us.
Thank you for choosing Mica Lilac. We appreciate your business and look forward to serving you with excellence.
Yours sincerely,
Michelle Rocha
